Customer Service Team Lead - Operations & Quality

FORTE EMPLOYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A growing customer service firm located in Singapore is seeking a Customer Service Supervisor to oversee daily operations and guide Customer Service Officers. The ideal candidate will have a Diploma in Business Administration and at least 2 years of customer service experience. The role involves monitoring performance, responding to customer feedback, and handling administrative tasks. Interested applicants are encouraged to send their CVs for consideration.

Qualifications

• Minimum 2 years of customer service experience.
• Able to supervise and guide a team effectively.

Responsibilities

• Supervise and guide Customer Service Officers.
• Oversee daily operations and assign duties.
• Monitor customer feedback for service improvement.
• Handle administrative duties like replying to emails and data entry.

Skills

Customer service management

Team supervision

Performance monitoring

Education

Diploma in Business Administration or equivalent

Job description

A growing customer service firm located in Singapore is seeking a Customer Service Supervisor to oversee daily operations and guide Customer Service Officers. The ideal candidate will have a Diploma in Business Administration and at least 2 years of customer service experience. The role involves monitoring performance, responding to customer feedback, and handling administrative tasks. Interested applicants are encouraged to send their CVs for consideration.