Customer Service Team Lead (Food Wholesaler and Distributor)

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable food supply company located in Jurong is seeking a Customer Service Team Lead to supervise and mentor the customer service team, ensuring service excellence and cross-department collaboration. Candidates should have a Diploma in Business Administration and at least 3 years of relevant experience. Competitive salary package and a supportive environment are offered.

Qualifications

• Minimum Diploma in Business Administration or equivalent.
• At least 3 years of relevant experience in leading a team.
• Strong leadership and problem-solving abilities.

Responsibilities

• Supervise day-to-day customer service activities.
• Manage customer feedback and complaints professionally.
• Provide on-the-job training and mentorship for new hires.

Skills

Leadership

Problem-solving

Customer service

Communication

Education

Diploma in Business Administration

Job description

Job highlight

• Located at Jurong
• Basic Up to $3,160 (with AWS)
• Any 5 Days from Monday to Sunday, including Public Holidays on a rotating schedule based on operational needs

Why Join Us?

• Reputable food-supply and distribution MNC serving hotels, cafés & restaurants
• Opportunity to lead and mentor a growing customer service team
• Supportive environment promoting continuous learning and teamwork

Job Summary

You will lead and guide the Customer Service team to uphold service excellence standards, ensure workflow compliance, and foster strong cross-department collaboration. The role involves supervision, performance coaching, and continuous process improvement to ensure high customer satisfaction.

Key Responsibilities

Customer Service & Operations

• Supervise day-to-day customer service activities to ensure accuracy in order processing and timely response to enquiries.
• Manage customer feedback and complaints professionally, providing effective resolutions and maintaining strong relationships.
• Ensure compliance with company policies and service SOPs.
• Support the team in handling orders via email, phone, and WhatsApp channels.
• Oversee fair duty rotations and ensure smooth daily operations.
• Identify improvement areas and implement initiatives to enhance service quality.

Manpower Development & Planning

• Provide on-the-job training and mentorship for new hires.
• Manage manpower resources, rosters, and contingency planning during absences or festive periods.
• Conduct performance reviews, offer constructive feedback, and support staff development.

Reporting

• Prepare and analyze manpower, attendance, and performance reports to support operational planning.
• Perform other ad-hoc duties as assigned by the superior.

Requirements

• Minimum Diploma in Business Administration or an equivalent qualification.
• At least 3 years of relevant experience in leading a team and providing coaching or guidance.
• Strong leadership and problem-solving abilities.
• Able to work independently and take initiative.

Interested candidate may send full resume to 6990 0434 (WhatsApp - Miya) and only shortlisted candidate will be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)