Customer Service Support

We Are Medbitz Pte Ltd; Singapore; On-site; SGD 48,000 - 58,000; Full time

Job summary

A leading healthcare solutions provider in Singapore is seeking a skilled Customer Service Support to deliver exceptional customer experience. This full-time role involves responding to inquiries, troubleshooting issues, and working collaboratively with teams. Candidates should have prior customer service experience, excellent communication skills, and a problem-solving mindset. Join us to help drive better health outcomes and improve community lives.

Qualifications

• Previous experience in a customer service or call center role, preferably in healthcare.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues.
• Provide detailed product and service information.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking abilities

Tools

Customer service software

Office productivity tools

Job description

About the role

We Are Medbitz Pte Ltd is seeking a skilled and personable Customer Service Support to join our dynamic team. This full-time position is based in the Central Region and will play a crucial role in delivering exceptional customer experience and support to our growing client base within the healthcare and medical industry.

What you'll be doing

• Respond promptly and courteously to customer inquiries and concerns via phone, email, and online chat
• Troubleshoot and resolve customer issues in a timely and effective manner
• Provide detailed product and service information to customers
• Maintain accurate records of customer interactions and follow-up activities
• Identify opportunities to enhance customer satisfaction and implement process improvements
• Work collaboratively with cross-functional teams to ensure seamless customer support
• Escalate complex issues to appropriate team members for resolution

What we're looking for

• Previous experience in a customer service or call centre role, preferably within the healthcare or medical industry
• Excellent communication and interpersonal skills, with the ability to handle customer inquiries with empathy and patience
• Strong problem-solving and critical thinking skills to effectively address customer concerns
• Proficiency in using various customer service and office productivity tools
• Ability to multitask and prioritise tasks in a fast-paced environment
• A collaborative mindset and a commitment to delivering exceptional customer service

About us

We Are Medbitz Pte Ltd is a leading provider of innovative healthcare solutions and services. Our mission is to revolutionize the way healthcare is delivered by leveraging cutting-edge technology and data-driven insights. With a strong focus on customer satisfaction, we are committed to empowering our clients to achieve better health outcomes and improve the lives of the communities we serve.

If you're excited about the prospect of joining our team and contributing to our mission, we encourage you to apply now.