Customer Service Supervisor: Ops & Training Lead

PERSOL; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service Supervisor to enhance the shopping experience of customers. You will oversee daily operations, assist customers, and train staff while ensuring excellent service standards. The ideal candidate has at least 2 years of supervisory experience in frontline customer service or the hospitality sector and possesses strong communication skills. This role requires availability for shifts, weekends, and public holidays.

Qualifications

• Minimum qualification of 'N', 'O', 'A', or Diploma level required.
• At least 2 years of supervisory experience in the hospitality sector.
• Strong passion for delivering excellent customer service.

Responsibilities

• Oversee daily operations of the information counter.
• Assist customers with inquiries and promotions.
• Train new staff on customer service policies.

Skills

Supervisory experience in frontline customer service

Excellent oral and written communication skills

Effective customer handling abilities

Education

Diploma or equivalent ('N', 'O', 'A')

Job description

A leading recruitment agency in Singapore is looking for a Customer Service Supervisor to enhance the shopping experience of customers. You will oversee daily operations, assist customers, and train staff while ensuring excellent service standards. The ideal candidate has at least 2 years of supervisory experience in frontline customer service or the hospitality sector and possesses strong communication skills. This role requires availability for shifts, weekends, and public holidays.