Customer Service Supervisor

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Supervisor/Assistant Manager for their Airfreight Customer Service team. This role involves managing end-to-end import operations, supervising staff, and ensuring compliance with operational standards. Ideal candidates will have supervisory experience in airfreight import processes and strong communication skills. Familiarity with CargoWise systems is preferred. An opportunity to enhance process efficiencies in a dynamic environment awaits you.

Benefits

Company transport provided

Alt Saturdays off

Qualifications

• Supervisory experience in airfreight import customer service or operations.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands-on experience using CargoWise system is preferred.

Responsibilities

• Assist in leading, coaching, and supporting the Airfreight Import Customer Service team.
• Monitor daily import activities, including shipment documentation and customs compliance.
• Identify operational bottlenecks and assist in implementing process improvements.
• Track team performance against SLAs and KPIs.
• Handle complex import-related customer inquiries.

Skills

Supervisory experience in airfreight import customer service or operations

Strong understanding of airfreight import processes

Good problem-solving skills

Effective communication skills

Ability to motivate staff

Tools

CargoWise systems

Job description

Highlights

• (Mon-Fri) 9am - 5.30pm & (Alt Sat) 9am - 1pm
• MNC + AWS + VB
• Company transport provided to and from Tampines and Bedok

• Airfreight Forwarding Customer Service (Import)
• Able to manage end-to-end airfreight processes (A–Z)
• Hands‑on experience with CargoWise systems

Supervisor/ Assistant Manager

The import Customer Service supports the leadership of the Airfreight Customer Service team, ensuring smooth end‑to‑end import operations. The ideal candidate requires strong knowledge of import workflows and the ability to supervise staff handling all stages of the import process, from shipment receipt to delivery and billing.

Key Responsibilities

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end‑to‑end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import‑related customer inquiries and serve as a point of escalation for service issues when required.
• Cross‑Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirement

• Supervisory experience in airfreight import customer service or operations.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem‑solving and decision‑making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands‑on experience using Cargowise system is preferred.

How to Apply

Interested applicants, please email to [e-mail].

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Chung Yih Shern

EA Personnel Reg No: R22111092