Customer Service / supervisor

TUCK LEE ICE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local Singaporean company is seeking a Customer Service Specialist/Supervisor to manage daily orders and customer inquiries. The ideal candidate will possess strong communication skills and the ability to work under pressure. Responsibilities include resolving complaints, maintaining customer relationships, and assisting the team in achieving service quality. Relevant experience is preferred and a college degree is required.

Qualifications

• Relevant experience preferred.
• Familiarity with office software required.

Responsibilities

• Process daily orders and arrange for deliveries.
• Handle customer inquiries via various communication channels.
• Resolve customer complaints and maintain relationships.
• Record feedback and suggest improvements.
• Assist the team in daily tasks.

Skills

Strong communication skills

Team collaboration spirit

Detail-oriented

Ability to work under pressure

Basic computer skills

Education

College degree or above

Job description

Customer Service

Position Title: Customer Service Specialist / supervisor

Job Responsibilities:

• Process daily orders and arrange for drivers to deliver goods.
• Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels.
• Resolve customer complaints and maintain positive customer relationships.
• Record customer feedback and provide suggestions for improvement.
• Assist the team in completing daily tasks to ensure service quality.

Requirements:

• College degree or above; relevant experience preferred.
• Strong communication skills and team collaboration spirit.
• Detail-oriented, patient, and able to work under pressure.
• Familiarity with office software and basic computer skills.