Customer Service Staff

Midea (Singapore) Product Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consumer products company in Singapore is seeking a Full-time Customer Service Staff member to handle inquiries and customer complaints, ensuring a high level of customer satisfaction. Candidates should possess good English skills, proficiency in Microsoft Office, and ideally, 2-3 years of relevant experience. This role is based in Serangoon, offering a salary range of $2,000 - $2,800 per month.

Qualifications

• 2-3 years of relevant work experience required.
• Proficient in written and spoken English.
• Proficient in Microsoft Office.

Responsibilities

• Attend to enquiries and provide necessary service to resolve customers' needs.
• Manage and resolve customer complaints.
• Provide good customer service through product knowledge.
• Assist in resolving customer issues relating to orders and inquiries.
• Manage daily order in detail.
• Communicate with various departments and external parties.
• Support any ad-hoc duties as assigned.

Skills

Written and spoken English proficiency

Microsoft Office proficiency

Customer service experience

Job description

Overview

Midea (Singapore) Product Pte. Ltd. is hiring a Full-time Customer Service Staff role in Serangoon, Postal. Apply now to be part of our team.

Requirements

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: $2,000 - $2,800 per month

Qualifications

• Proficient in both written and spoken English.
• Proficient in Microsoft Office.
• Prior experience in customer service is preferred.

Responsibilities

• Attend to enquiries and provide necessary service to resolve customers\' needs
• Manage and resolve customer complaints.
• Provide good customer service through product knowledge.
• Assist in resolving customer issues relating to orders and inquiries.
• Manage daily order in detail, etc.
• Communicate with various departments and external parties to ensure timely and accurate order.
• Support any ad-hoc duties as when assigned by leaders.