Customer Service Specialist - Singapore

Plaud; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company based in Singapore is seeking a customer service professional to handle complex service issues across Amazon, DTC, and TikTok platforms. The ideal candidate has 1-5 years of customer service experience and strong skills in Zendesk. Responsibilities include guiding Tier 1 agents and collaborating with various teams to improve service quality. This role is perfect for those familiar with fast-paced tech startup environments.

Qualifications

• 1-5 years in customer service, preferably with cross-border or platform experience.
• Strong command of Zendesk or equivalent CRM tools.
• Excellent English communication skills and cross-functional collaboration abilities.

Responsibilities

• Handle escalated complex service issues on various platforms.
• Collaborate with logistics, finance, and supply chain teams.
• Participate in regular QA reviews and contribute to service improvements.
• Support and guide BPO Tier 1 agents in daily case handling.

Skills

Customer service experience

Zendesk or equivalent CRM tools

Excellent English communication

Cross-functional collaboration

Job description

What You Will Do

• Handle escalated complex service issues on Amazon, DTC, and TikTok platforms
• Collaborate with logistics, finance, and supply chain teams to close the loop on complaints
• Participate in regular QA reviews and contribute to service improvements
• Support and guide the BPO Tier 1 agents in daily case handling
• Assist in knowledge base management and SOP documentation

What we are looking for

Minimum Qualifications

• 1-5 years in customer service, preferably with cross-border or platform experience
• Strong command of Zendesk or equivalent CRM tools
• Excellent English communication skills and cross-functional collaboration abilities

Preferred Qualifications

• Management or mentoring experience is a plus
• Familiar with all operations of Zendesk, configuration experience is a plus.
• Have experience working in a fast paced tech startup environment

Disclaimer

Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.