Customer Service Specialist (Order Fulfillment) #66066

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Specialist based in Tampines, Singapore. This permanent role involves processing orders, responding to customer inquiries, and managing documentation. Excellent communication skills and proficiency in MS Office are necessary, with at least one year of relevant experience preferred. The working hours are from Monday to Friday, 8 AM to 5 PM. Interested candidates can apply via the provided email address or through the application button.

Qualifications

• At least 1 year of relevant work experience.

Responsibilities

• Process and fulfil orders promptly and accurately.
• Respond to customer inquiries and feedback.
• Handle and resolve customer complaints.
• Manage documents related to compliance and inspection.
• Organise sales data and customer contact information.
• Suggest improvements for management systems.

Skills

Excellent communication skills

Competent with MS Office and computer skills

Job description

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Service Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfil orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organised filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

Apply Now!

• Excellent communication skills
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Application Methods

• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #66066 on the email subject.

Anradus Application Policy

We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximise your opportunities.

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