Customer Service Specialist (Manufacturing)

People Advantage Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A dynamic company in Singapore is seeking a Customer Service Representative to manage customer inquiries and sales order activities. The ideal candidate should possess a minimum Diploma qualification and relevant experience in customer service. Strong interpersonal skills and proficiency in ERP/MPR systems are essential for this role, which offers a 5-day work week in a fast-paced environment.

Qualifications

• Experience in customer service within a manufacturing environment.
• Strong written and spoken communication skills.
• Ability to multitask effectively.

Responsibilities

• Act as primary contact for customer inquiries and updates.
• Manage sales order activities and ensure accuracy.
• Coordinate customer satisfaction surveys and scorecards.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Problem-solving skills

Data handling

Education

Minimum Diploma qualification

Tools

Microsoft Office applications

ERP/MPR systems

Job description

The Role:

• Act as the primary point of contact for customer inquiries, providing timely updates on order and delivery status.

• Manage and ensure accuracy in sales order activities, including order entry, rescheduling, delivery coordination, and pricing adjustments for backlog reporting.

• Review and maintain contractual agreements in compliance with corporate and divisional policies, ensuring timely execution of deliverables.

• Coordinate customer scorecards, satisfaction surveys, and reporting of questionnaires across departments.

• Update customer profiles, contract pricing, and order details in ERP systems, ensuring data integrity.

• Perform EDI transactions accurately and communicate changes with internal teams and customers to minimize impact on sales.

• Support import/export shipments and special shipment coordination in compliance with international shipping regulations.

• Drive continuous improvement initiatives to enhance customer service processes and operational efficiency.

• Prepare departmental reports for management review and assist in compliance-related activities.

• Manage customer returns and provide backup support for export compliance administration.

What are we looking for?

• Minimum Diploma qualification with relevant experience in customer service, preferably within a manufacturing environment.

• Strong interpersonal and communication skills (written and spoken) to engage professionally with customers and internal teams.

• Highly customer-focused, energetic, and able to multitask effectively with strong organizational and follow-up skills.

• Meticulous, resourceful, and proactive with high emotional intelligence and problem-solving ability.

• Familiarity with export and shipping terms is an advantage.

• Proficient in Microsoft Office applications and experienced with ERP/MPR systems; tech-savvy and adaptable to fast-paced environments.

• Comfortable working with numbers and handling data accurately.

Work Schedule:

• 5-day work week (Mon–Fri)

• 7:30 AM to 4:48 PM
  Location: Changi North

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