Customer Service Specialist (Manufacturing)

Heraeus; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading manufacturer in Singapore seeks a Customer Service Specialist to enhance the Order-To-Cash process and maintain customer satisfaction. The ideal candidate will have over 3 years of experience in customer service and SAP, with strong team collaboration skills. This role offers a 1-year contract with the potential to convert to a permanent position.

Qualifications

• 3+ years of customer service experience.
• Experience with SAP Order-To-Cash process.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide reference pricing and issue SAP quotations.
• Handle customer inquiries and support.
• Coordinate with production for delivery dates.
• Monitor consignment stock and plan replenishments.
• Process precious metal hedging prices in SAP.

Skills

Customer service experience

SAP experience

Team collaboration

Adaptability

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Specialist (Manufacturing)

ThispositionisaccountableforcontributingtheefficiencyandeffectiveOrder-To Cash(OTC)process,ensuringcustomersatisfactionwhileadheringtostandardoperatingprocedures(SOP)andguidelines,supportingcustomerserviceteamperformanceandcontinuousimprovement.

Job Responsibilities

• Providing reference pricing from SAP and issuing SAP quotations to support the sales team effectively and efficiently pricing to customers.
• Handling customer inquiries with a focus on delivering professional customer support and resolving customer issues.
• Order Processing: Coordinating with the production planning team from different Heraeus Electronics production sites to ensure customer-requested delivery dates are met within standard lead times.
• Managing and monitoring customer consignment stock and planning stock replenishment to maintain consignment inventory levels within targeted KPIs.
• Processing and monitoring precious metal hedging prices with the internal trading company in SAP and confirming the precise hedged prices in sales order confirmations or pro forma invoices to customers.
• Monitoring and ensuring that confirmed sales orders are shipped on time and providing shipping pre-alerts to customers.
• Requesting and submitting new customer numbers through the master data governance tool (SAP Business Client 7.70).
• Coordinating new material number releases and raising Engineering Change Request (ECR) for new/change Customer and Packing checklist, and new/change customer Part Number on label.
• Regulatory Compliance and Ad-Hoc Tasks: Involvement in local site and HET global necessary measures such as IATF and ISO certification and HET commercial excellence initiatives.
• Taking up ad-hoc tasks as and when required by the Supervisor.

Job Requirements

• Minimum Diploma in any fields.
• At least 3 years of customer service and SAP experience.
• Knowledge of SAP Order-To-Cash (OTC) process.
• Team collaboration includes working effectively with other functions.
• Adaptability to a fast-paced environment.
• 1 year contract and convertible to permanent after 1 year.