Customer Service Specialist (Manufacturing)

Heraeus Materials Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading materials company in Singapore is seeking an experienced customer service representative to support the Order-To-Cash process. Responsibilities include handling customer inquiries, processing orders in SAP, and ensuring compliance with regulations. The ideal candidate has a diploma, at least 3 years of relevant experience, and strong knowledge of logistics and supply chain processes.

Qualifications

• Minimum Diploma in any fields.
• At least 3 years of customer service and SAP experience.
• Knowledge of SAP Order-To-Cash (OTC) process.
• Knowledge of Sales and pricing process.
• Knowledge of Logistics and supply chain process.

Responsibilities

• Provide reference pricing from SAP and issue quotations.
• Handle customer inquiries and resolve issues.
• Process various types of customer orders in SAP.
• Coordinate with production planning to meet delivery dates.
• Manage customer consignment stock and inventory levels.

Skills

Customer service experience

SAP knowledge

Team collaboration

Adaptability to fast-paced environment

Education

Diploma in any field

Job description

ThispositionisaccountableforcontributingtheefficiencyandeffectiveOrder-To Cash(OTC)process,ensuringcustomersatisfactionwhileadheringtostandardoperatingprocedures(SOP)andguidelines,supportingcustomerserviceteamperformanceandcontinuousimprovement.

JobResponsibilities:

SupportingSalesTeam:

• ProvidingreferencepricingfromSAPandissuingSAPquotationstosupportthesalesteamineffectivelyandefficientlypricingtocustomers.

CustomerInquiryHandling:

• Handlingcustomerinquirieswithafocusondeliveringprofessionalcustomersupportandresolvingcustomerissues.

OrderProcessing:

• Receivingandprocessingvarioustypesofcustomerorders,includingstandardorders,consignmentorders,sampleorders,intercompanysalesorders,andintercompanyandstandardpurchaseordersinSAP.

• CoordinatingwiththeproductionplanningteamfromdifferentHeraeusElectronicsproductionsitestoensurecustomer-requesteddeliverydatesaremetwithinstandardleadtimes.

• ManagingandmonitoringcustomerconsignmentstockandplanningstockreplenishmenttomaintainconsignmentinventorylevelswithintargetedKPIs.

• ProcessingandmonitoringpreciousmetalhedgingpriceswiththeinternaltradingcompanyinSAPandconfirmingtheprecisehedgedpricesinsalesorderconfirmationsorproformainvoicestocustomers.

• Monitoringandensuringthatconfirmedsalesordersareshippedontimeandprovidingshippingpre-alertstocustomers.

CustomerMasterDataandMaterialManagement:

• Requestingandsubmittingnewcustomernumbersthroughthemasterdatagovernancetool(SAPBusinessClient7.70).

• CoordinatingnewmaterialnumberreleasesandraisingEngineeringChangeRequest(ECR)fornew/changeCustomerandPackingchecklist,andnew/changecustomerPartNumberonlabel.

RegulatoryComplianceandAd-HocTasks:

• InvolvementinlocalsiteandHETglobalnecessarymeasuressuchasIATFandISOcertificationandHETcommercialexcellenceinitiatives.

• Takingupad-hoctasksasandwhenrequiredbytheSupervisor.

JobRequirement:

• MinimumDiplomainanyfields

• Atleast3yearsofcustomerserviceandSAPexperience

• KnowledgeofSAPOrder-ToCash(OTC)process

• KnowledgeofSalesandpricingprocess

• KnowledgeofLogisticsandsupplychainprocess

• Teamcollaborationincludesworkingeffectivelywithotherfunctions

• Adaptabilitytoafast-pacedenvironment

• 1 year contract and convertible to permanent after 1 year