Customer Service Specialist — Cross-Sell & Digital Enablement

TANGSPAC CONSULTING PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A consulting firm in Singapore is seeking passionate, customer-focused individuals for a customer service role. Ideal candidates should have prior experience in a call center and demonstrate good communication skills. Responsibilities include meeting KPIs, ensuring compliance for customer requests, and supporting the migration to the Bank's digital platform. Flexibility to work rotating shifts is required. Interested candidates should submit their CV to the provided email address.

Qualifications

• Prior customer service experience in a call centre environment is preferred.
• Minimally a Diploma holder; fresh graduates are welcomed.
• Comfortable to work rotating shift hours including weekends and public holidays.

Responsibilities

• Meet the Customer Centre targets set (KPI’s) without compromising service quality.
• Ensure accuracy and compliance for all customer requests.
• Cross-sell the Bank’s products and services.
• Migrate customers to the Bank's digital platform.
• Adhere to professional standards in customer interactions.
• Support the company brand on social media.
• Assist in managing and resolving customer requests.

Skills

Customer service experience

Good communication skills

Ability to work under pressure

Flexibility in work deployment

Education

Diploma holder

Job description

A consulting firm in Singapore is seeking passionate, customer-focused individuals for a customer service role. Ideal candidates should have prior experience in a call center and demonstrate good communication skills. Responsibilities include meeting KPIs, ensuring compliance for customer requests, and supporting the migration to the Bank's digital platform. Flexibility to work rotating shifts is required. Interested candidates should submit their CV to the provided email address.