Customer Service Specialist (Contract)

coke; Singapore; On-site; SGD 47,000 - 60,000; Part time

Job summary

Coca-Cola Singapore is seeking a Customer Service Specialist based in Tuas to drive demand & order management, collaborate with regional teams, and ensure prompt fulfillment of shipments. The role supports CPFR processes and acts as the voice of the customer within the plant.

The position focuses on customer engagement, order fulfillment, and ongoing cross-functional collaboration with BU and Bottlers to improve forecast accuracy and service levels across the Asia-Pacific region.

Qualifications

• Bachelor's Degree in business administration, supply chain or related discipline.
• 3–5 years experience in manufacturing, customer service or related supply chain function.
• Working knowledge of demand management and order management is preferred.

Responsibilities

• Process sales orders and forecast via E-Supply Chain & SAP to start production.
• Lead CPFR with Bottlers and BU to improve forecast accuracy.
• Manage customer complaints, log within 24 hours, drive root-cause actions.
• Ensure shipment documentation is complete and coordinate container bookings.

Skills

Customer service

Forecasting

SAP

Excel

SQL

Education

Bachelor's degree in business administration or supply chain

Tools

SAP

MS Access

SQL

Job description

Job Description Summary

Customer Service Specialist

Based in Tuas, Singapore (2-ways transportation provided at selected MRT locations island-wide)

Duration: 7- 12 months contract

Coca Cola’s strategic concentrate manufacturing plant in Asia. An export facility, specializing in the manufacturing & supply of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and South West Asia Business Units. It is planned that the plant will double its manufacturing and warehousing capacity within the next 3-5 years.

POSITION OVERVIEW

This key position in CPS Singapore focuses on customer engagement and order fulfilment. The role involves interacting with customers in Pacific Group and ASEA region on demand, order management and outbound logistics.

This includes working very closely with BU and Bottlers to understand market trend and demand and deliver an “updated” forecast through collaborative planning and forecast replenishment (CPFR). He / she is the customer advocate to the plant and represent the “voice of customer”, driving customer satisfaction and on-time delivery.

RESPONSIBILITIES

• Demand and Order Management - Process sales orders and forecast through E-Supply Chain and SAP system to initiate the manufacturing process and meet customer requirements. Follow through the entire order cycle, actively manage future demand and drive forecast accuracy with BU and Bottler. Lead Collaborative Forecasting and Replenishment (CPFR) routines with Bottlers and BU and drive forecast accuracy.
• Lead Sales & Operations Planning (S&OP) and Service Review with Customers – Perform regular customer visits to Bottlers and BU in the South Pacific and ASEAN region.
• Complaint handling - Effectively manage all customer complaints by logging and acknowledging all customer complaints within 24 hours. Facilitate root-caused investigation with the respective CPS departments, providing status update and follow through on corrective actions with Bottlers. Perform trend analysis and drive improvements in customer satisfaction.
• Outbound logistics and documentation control - Ensure completeness of shipment documentation and registration requirements for shipments. Trigger for shipments and container booking activities.

QUALIFICATIONS & RELATED EXPERIENCE

• Bachelor’s Degree in business administration, Supply Chain or related disciplines
• Min of 3-5 years experience in Manufacturing, Customer Service or a related Supply Chain function. Working knowledge on demand management, order management.
• Knowledge of MS Advanced Excel, Access/SQL and SAP Query would be an advantage

Skills

Location(s):

Singapore

City/Cities:

Singapore

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

October 30, 2026

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.