Customer Service Specialist

MINISTRY OF CLEAN PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A government agency in Singapore is seeking a Customer Service and Accounts professional. The role involves managing CRM-related customer queries, maintaining accounting records, and ensuring excellent customer service. Candidates must possess a diploma, strong problem-solving skills, and at least 3 years of experience with CRM systems. The position requires adaptability to a fast-paced environment and may involve weekend work.

Qualifications

• Minimum 3 years super-user experience with major CRM systems.
• Group accounting knowledge and skills is an added advantage.
• Knowledge in accounting principles is preferred.

Responsibilities

• Primary point of contact for CRM-related queries and customer service issues.
• Manage and maintain accurate customer data, accounts, and activity records.
• Assist on the day-to-day accounting operations including accounts payable and accounts receivable.

Skills

Customer service orientation

Interpersonal skills

Problem-solving skills

CRM system experience

Attention to detail

Education

Diploma and above

Tools

CRM software

Accounting software

Job description

JOB DESCRIPTION -

CUSTOMER SERVICE:

• Primary point of contact for CRM-related queries and customer service issues.
• Manage and maintain accurate customer data, accounts, and activity records in the CRM system.
• Monitor system usage, generate reports, and provide insights to improve customer engagement.
• Handle customer inquiries via phone, email, or chat, ensuring timely and professional responses.
• Collaborate with sales, marketing, operations teams and various stakeholders to ensure seamless customer interactions.
• Implement CRM enhancements, upgrades, and workflow improvements.
• Track customer feedback and escalate issues for resolution when required.
• Any other duties assigned by the management.

ACCOUNTS:

• Assist on the day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger.
• Prepare and process invoices, payments, receipts, and expense claims.
• Ensure proper filing and documentation of accounting records.
• Any other duties assigned by the management.

JOB REQUIREMENTS:

• Diploma and above.
• Able to work on weekends and public holiday.
• Minimum 3 years super-user experience with major CRM systems is required.
• Strong team player, and a self-driven individual with a positive attitude.
• Customer service-oriented with good interpersonal and communication skills.
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills.
• Group accounting knowledge and skills, added advantage.
• Knoweldge in accounting principles
• Meticulous oriented and good with numbers.