Customer Service Specialist

Tee Hai Chem Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A chemical supply company in Singapore seeks a candidate for customer order handling and logistics coordination. Responsibilities include responding to inquiries, resolving feedback, and maintaining customer contact databases. Ideal candidates will have a Diploma in Business Admin and at least 2 years of relevant experience, with SAP knowledge being a plus. A 5-day work week with transportation provided from designated MRT stations is included.

Benefits

Company transport provided

5-days work week

Qualifications

• Minimum 2 years working experience in related field.
• Familiarity with customer service operations.
• Ability to handle customer feedback effectively.

Responsibilities

• Accept and respond to order inquiries from customers.
• Coordinate logistics to ensure on-time delivery.
• Maintain database of customer contacts.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Education

Diploma in Business Admin

Tools

SAP

Microsoft Office

Job description

Responsibilities

• Accepting order inquiries from customers and responding with follow-up queries.
• Handling and resolving customer feedback.
• Ensure all deliveries to customers are properly communicated to all parties.
• Co-ordinate with Logistics/ 3rd party to ensure on-time delivery.
• Verify certificate of analysis/ compliance, applying inspection status.
• Preparing, generating and distributing order acknowledgements and daily reports.
• Maintaining database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents.
• Any other duties as assigned.

Knowledge and Skills Requirement

• Diploma in Business Admin
• At least 2 years working experience in related field.
• SAP knowledge is an added advantage
• Proficiency in Microsoft Office.

Other information

• 5-days work week (Monday to Friday)
• Working Hours: 8.00am to 5.00pm
• Company transport provided at designated pick-up point (Jurong West, Boon Lay, Lakeside, Jurong East, Serangoon, Bukit Panjang, Choa Chu Kang, Woodlands MRT)
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