CUSTOMER SERVICE SPECIALIST

HT 1 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty services company in Singapore is seeking a skilled individual to manage customer service and sales operations. The role involves providing professional beauty advice, achieving sales targets, and maintaining high service standards. Ideal candidates will have experience in the beauty industry and demonstrate a positive attitude. This position offers a dynamic working environment focused on customer satisfaction and team growth.

Qualifications

• Qualified with working experience in the beauty industry.
• Willingness to learn and maintain a positive working attitude.
• Well-groomed and presentable at all times.
• Experience in beauty services is mandatory.

Responsibilities

• Manage customer service, sales, and operational readiness at the outlet.
• Provide professional beauty advice and recommend treatments.
• Achieve sales targets and keep updated on industry developments.
• Motivate and evaluate team performance.

Skills

Customer service

Sales skills

Beauty treatments knowledge

Team management

Job description

Responsibilities

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirements

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.