CUSTOMER SERVICE SPECIALIST

PINNACLE CREDIT SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A financial services company in Singapore is looking for a skilled collections agent to handle inbound and outbound calls in a call center environment. Ideal candidates should possess at least a Diploma or Degree and have a minimum of 2 years of experience in call center operations or debt collection. Strong communication skills and a results-driven mindset are essential for success in this role.

Qualifications

• Experience in inbound and outbound calls, telemarketing, customer service, or debt collection.
• At least 2 years of relevant working experience.

Responsibilities

• Handle inbound and outbound collection calls.
• Communicate breakdown of amounts payable to customers.
• Follow up on overdue accounts for timely collection.
• Negotiate payment arrangements with customers.
• Maintain the Credit Collection Systems.

Skills

Excellent communication and interpersonal skills

Service-oriented attitude

Results-driven mindset

Team player and independent worker

Proficient in English

Education

Diploma or Degree

Job description

Responsibilities

• Handle inbound and outbound collection calls in a call centre environment
• Communicate and explain breakdown of amount payable to customers in detail
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Arrange and negotiate payment with customers
• Perform administrative duties, enquiries and accounts monitoring
• Update and maintain the Credit Collection Systems
• Any other ad-hoc duties assigned

Requirements

• Candidate should possess at least a Diploma or Degree
• Possess at least 2 years of working experience in a call centre (inbound and outbound calls), telemarketing, customer service or debt collection
• Able to speak English proficiently
• Excellent communication and interpersonal skills
• Service-oriented and results driven
• A team player and independent worker