Customer Service Specialist

CASA CONCETTO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A furniture retail company in Singapore is looking for a frontline ambassador to provide exceptional customer service and drive sales. You will assist clients in selecting products and manage sales transactions while collaborating with other departments. Ideal candidates should have experience in the high-end furniture industry and excellent communication skills. The role offers a basic salary of up to $2500 with uncapped commission and additional incentives.

Benefits

16 Days Annual Leaves

Medical Benefits

Uncapped Commission

Monthly Incentives

Qualifications

• Experience in customer service and sales in the furniture industry.
• Ability to effectively communicate product knowledge to customers.
• Strong organizational skills for handling administrative tasks.

Responsibilities

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs.
• Process sales transactions accurately and efficiently.

Skills

Zendesk CRM

High End / Furniture industry experience

Job description

Introduction

You\'ll be the frontline and brand ambassador for Casa Concetto. Join us in providing exceptional customer service, building lasting relationships, and creating memorable moments.

Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto.

Job Description & Requirements

Responsibilities

• Develop a deep understanding of the furniture products being offered for sale.
• Stay informed about the features, benefits, and specifications of each product.
• Be able to effectively communicate this knowledge to customers.
• Object handling

Customer Service

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs and preferences.
• Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks

• Process sales transactions accurately and efficiently.
• Keep accurate records of customer interactions, transactions, and inventory.
• Properly execute each step of the sales process
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement

• Set and achieve sales targets and goals.
• Implement strategies to meet or exceed sales targets.

Goals and Objectives

• Report to the assistant store manager

Essential Skills & Requirements

• Zendesk CRM (Bonus)
• High End / Furniture industry experience

Remuneration & Others

Salary (commensurate with experience) : Basic up to $2500 + Uncapped Commission + Monthly Incentives + 16 Days Annual Leaves + Medical Benefits

Working Hour: 11am - 8pm, Monday - Sunday (6 off days/month)

Working Location : Ubi