CUSTOMER SERVICE SPECIALIST

SJ 1 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty service provider in Singapore is seeking an experienced professional to manage customer service and operations. Responsibilities include driving sales, providing exceptional customer experience and leading a team of consultants and beauticians. Candidates should have relevant experience in the beauty industry and demonstrate a positive working attitude.

Qualifications

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.

Responsibilities

• Manage customer service, consultants, and beauticians.
• Conduct sales pitch and convert customers into long-term clients.
• Achieve and exceed sales targets.
• Motivate and evaluate employee performance.
• Promote beauty services and maintain after-sales relationships.

Skills

Sales expertise

Customer service

Team leadership

Beauty product knowledge

Job description

Responsibilities

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirements

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.