Customer Service & Sales Support Senior Executive

Accredited Cargo Line Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Senior Executive – Customer Service & Sales Support to manage customer coordination and provide sales assistance. The ideal candidate has 3–5 years of experience in freight forwarding and strong knowledge of logistics operations. Responsibilities include handling customer inquiries, coordinating shipments, and preparing sales quotes. This role requires excellent communication and problem-solving skills.

Qualifications

• Minimum 3–5 years’ experience in freight forwarding or logistics.
• Strong knowledge of Incoterms and shipping documentation.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage end-to-end coordination between customers and internal teams.
• Support Sales team in preparing quotations and tender submissions.
• Maintain customer profiles and sales pipelines in the CRM.

Skills

Customer-oriented mindset

Problem-solving

Attention to detail

Strong communication

Team player

Education

Diploma or Degree in Logistics, Supply Chain, Business, or equivalent field

Tools

MS Office

Freight management systems

Job description

Job Title:

Senior Executive – Customer Service & Sales Support

Job Summary:

The Senior Executive – Customer Service & Sales Support is responsible for managing end-to-end coordination between customers, overseas agents, and internal departments to ensure smooth shipment handling. This role also provides strong sales support through quotation preparation, follow-ups, and maintaining customer satisfaction, contributing to overall business growth and retention.

Key Responsibilities:

Customer Service & Operations Coordination

• Serve as the main point of contact for customers on shipment status, documentation, and service issues.

• Coordinate closely with carriers, co-loaders, overseas agents, and internal operations teams to ensure timely cargo movement.

• Monitor shipment progress and proactively update customers on milestones or delays.

• Handle booking arrangements, shipping instructions, and bill of lading issuance.

• Verify and process all relevant shipping and customs documentation (BL, AWB, invoices, packing lists, permits, etc.).

• Manage after-sales service including discrepancy handling, claim coordination, and performance follow-ups.

• Ensure compliance with company policies, trade regulations, and customers’ SOPs.

Sales Support & Administration

• Support the Sales team in preparing quotations, rate sheets, and tender submissions.

• Coordinate with pricing and procurement teams to obtain competitive freight rates.

• Maintain and update customer profiles, sales pipelines, and performance reports in the CRM/system.

• Follow up on quotations and leads, and assist in closing sales opportunities.

• Support account development by identifying upselling or cross-selling opportunities.

Requirements:

• Diploma or Degree in Logistics, Supply Chain, Business, or equivalent field.

• Minimum 3–5 years’ experience in freight forwarding or logistics (sea/air import & export operations).

• Strong knowledge of Incoterms, shipping documentation, and international trade processes.

• Proficient in MS Office and freight management systems.

• Excellent communication, problem-solving, and customer relationship skills.

• Ability to multitask and work under pressure in a fast-paced environment.

• Team player with a strong sense of responsibility and initiative.

Key Competencies:

• Customer-oriented mindset

• Attention to detail and accuracy

• Strong coordination and organizational skills

• Commercial awareness and negotiation ability

• Professional communication and teamwork