Customer Service / Sales Coordinator/ Program Assistant

NPI Solutions (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading solutions provider in Singapore is seeking an individual proficient in Microsoft Office and data entry to manage customer relationships. Responsibilities include updating orders in the system, monitoring shipments, and ensuring communication with customers. The ideal candidate will be proactive and possess strong multitasking abilities. This role is essential for maintaining customer satisfaction and facilitating smooth operations.

Qualifications

• Ability to work effectively in a fast-paced, demanding environment.
• Enjoy challenges and innovating ideas to improve customer relations.
• Motivated to get tasks done and follow instructions.

Responsibilities

• Update sales order and job order dates in the system.
• Monitor shipment schedules daily.
• Manage customer relationships and provide timely responses.
• Process Purchase Orders and changes to ensure alignment.

Skills

Proficient in Microsoft Office

Data entry and Microsoft Excel reporting

Effective communication skills

Ability to multi-task

Team Spirit Quality

Job description

Key Duties and responsibilities included but not limited to:

Updating dates into SYSPRO (Company’s MRP System)

Mainly updating of sales order and job orders dates

Daily monitoring of shipment schedule

Adjusting material allocations into SYSPRO

Manage customer relationships for both existing and new accounts.

Provide timely and thorough responses to customer’s requests.

Process Purchase Orders (PO) and provide order acknowledgement to customers in a timely manner.

Process changes orders and ensure quoted price and customer PO are aligned.

Process and follow up on RFQ’s.

Complete and submit customers’ open order report on time.

Keep customers informed of updates and issues.

Ensure accurate data entry and report processing for all the related customer documentation.

Effectively communicate customer requests to other departments concerned.

Follow department processes to ensure smooth flow of information.

Proactively identify and elevate customer issues.

Interface and co‑operate with other departments to meet deadlines and expedite deliveries.

Other miscellaneous duties as required/assigned.

Any other ad‑hoc related duties and assignments assigned from time to time.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Proficient in Microsoft Office with hands‑on experience with data entry and Microsoft Excel reporting

Team Spirit Quality is essential.

Ability to work effectively in a fast‑paced, demanding and deadline‑driven culture.

Ability to multi‑task, meticulously prioritize/manage multiple requests simultaneously.

Excellent communication skills, good listener with ability to focus on uncovering customer concerns.

Enjoy challenges and initiating new ideas to improve customer relations and develop business.

Being proactive and motivated to get things done.

Able to follow instructions and execute assigned duties.