Customer Service & Retail Team Leader

West HQ; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent service and retail organization in Singapore seeks a passionate Customer Service & Retail Team Leader on a Full Time, Fixed term basis (12 months). The ideal candidate will lead the Customer Service team, ensure high performance and operational efficiency, and foster excellent customer service. Candidates should have strong leadership skills, previous retail experience, and relevant certifications like First Aid and Food Safety. This role requires attention to detail and superb communication skills.

Qualifications

• Ability to lead the Customer Service Team as a high-performing group.
• Experience in retail and knowledge of gymnastics apparel.
• Proven computer literacy and good telephone techniques.

Responsibilities

• Support the Customer Service Manager in daily operations.
• Ensure the team meets performance standards.
• Monitor and evaluate service levels and implement changes.

Skills

Leadership

Customer service

Communication

Attention to detail

Education

First Aid Certificate

Food Safety Supervisor Certificate

Working with Children Check

Tools

CRM systems (SwiftPOS, XR)

Job description

SGAC

The Customer Service Team at SGAC is currently recruiting for a passionate and enthusiastic Customer Service & Retail Team Leader to work on a Full Time, Fixed term basis (12 months).

This role is well suited to someone who thrives on responsibility, is able to work in a fast-paced environment and has natural enthusiasm that will inspire fellow team members.

You will pride yourself in our brand and champion the SGAC value of delivering great customer service. You will have impeccable attention to detail, strong interpersonal skills and the ability to lead and inspire a team.

This role will:

• Support Cusotmer Service Manager with the supervison and daily operations of the SGAC Customer Service team (including the Café) and SGAC Merchandise, maximising sales and managing stock;
• ensure the Customer Service team meets performance standards and targets; and
• monitor and evaluate team service levels, culture, operational efficiency, and safety against set targets, strategizing and implementing changes.

The successful candidate will need:

• Ability to Lead the Customer Service Team to operate as a high performing team including guiding and mentoring.
• First Aid Certificate.
• Food Safety Supervisor Certificate.
• Working with Children Check.
• Proven computer literacy with well-developed keyboard skills, above average telephone techniques
• Experience using CRM systems, particularly SwiftPOS and XR.
• Previous retail experience, strong understanding of gymnastics apparel and accessories specific to gymnastics, aquatics and general fitness
• Experience collaborating with buyers, suppliers and distributors to negotiate prices, quantities and time-scales.

The employer's desired hours for this Job are…

The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.