Customer Service Representative (World's Top Airline)

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A global business process outsourcing leader in Singapore is seeking a candidate for a customer service role in the airline industry. Responsibilities include handling phone enquiries, processing reservations, maintaining member accounts, and meeting daily KPIs. Ideal candidates have a GCE 'N' level education, strong communication skills, and preferably some experience in a contact center. Flexible working arrangements and attractive perks are offered.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Learning and development plans

Engaging activities and recognition programs

Qualifications

• 1 year of experience in a contact center preferred, but fresh graduates are welcome.
• Ability to work rotating shifts.
• Exposure to a customer-oriented environment is an advantage.

Responsibilities

• Handle phone enquiries for airline-related programs.
• Process reservations, support mileage redemption, and issue tickets.
• Maintain and update member accounts.
• Advise on promotions and send relevant collaterals.
• Manage complaints and liaise with backend support.
• Meet daily KPI requirements.

Skills

Time management skills

Strong analytical skills

Excellent verbal communication in English

Education

GCE ‘N’ levels

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘N’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer‑orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e‑commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.