Customer Service Representative (Logistics)

West-Street Carrier Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore seeks a Customer Service Representative to provide excellent service in warehousing and logistic solutions. The role includes managing orders, inventories, and ensuring customer satisfaction. Ideal candidates have a Higher Nitec or Diploma in relevant fields, along with 2-3 years experience in the logistics industry. Benefits include a permanent position, training, a basic salary, and a 13th-month bonus after one year.

Benefits

Training will be provided

Basic salary

Entitled to 13th month after 1 year

Qualifications

• 2 to 3 years of working experience in Logistics/Freight industry.
• Able to write and communicate well.
• Proficient in Excel formulas.

Responsibilities

• Provide warehousing, transport, and logistic solutions.
• Execute incoming orders and coordinate with teams.
• Manage inventories through management systems.

Skills

Service mind-set

Strong interpersonal skills

Communication skills

Positive attitude

Ability to work independently and in a team

Education

Higher Nitec/Diploma in Supply Chain Management/Logistics/Business Management

Tools

Microsoft Office

Job description

Customer Service Representative (Transport,Warehousing and Freight)

We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

• Provides warehousing, transport and logistic solutions to existing business accounts.
• Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.
• Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.
• Manage inventories and logistic arrangement through warehouse management system and transport management system.
• Perform both deskbound and outbound duties at warehouse.
• Generate daily, weekly and monthly inventory reports.
• Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.
• Handle in inquiries and complaint.
• Perform service recovery by providing solutions on issues encountered during operation.
• Perform any other duties as assigned by the Manager.

What are we looking for:

• Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.
• Preferably 2 to 3 years of working experience in Logistics/ Freight industry.
• Possess a service mind-set and strong interpersonal skills.
• Able to write and communicate well.
• Take ownership of their work well.
• Keen learner with a desire to expand knowledge in the supply chain management
• Able to work both independently and in a team.
• Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.
• Strong interpersonal and communication skills; able to engage with colleagues and customers confidently.
• Positive attitude and adaptable to the changing needs of the business environment.
• Proficient in the use of PC & Microsoft Office and excel formulas.

Benefits:

• Training will be provided.
• Full time permanent position with basic salary.
• Entitled to 13th month after 1 year.
• Office is only a 7min walk away from Tuas West Mrt Station