Customer Service Representative @ Jurong East MRT - SM09

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative located in Jurong Island, Singapore. This role entails assisting in customer follow-ups, processing export and import orders, and coordinating shipments. Candidates must hold a diploma in Logistics and have a minimum of 5 years' experience in export operations. Proficiency with SAP is beneficial. Company transport is provided, and the salary range offered is $3200 - $3800+ including bonuses.

Qualifications

• Minimum 5 years of experience in export or logistics operations.
• Experience in export documentation and shipping procedures in Asia Pacific region required.
• Proficiency in dealing with GSAP, Import & export documentation, Letter of Credit & bank negotiation, Warehouse and Carrier booking.

Responsibilities

• Assist department's needs and customers' follow-up and document preparation.
• Process export/import orders ensuring accurate documentation.
• Coordinate with forwarders and warehouses for timely shipment.

Skills

Export documentation

Logistics operations

Customer communication

SAP

Education

Diploma in Logistics or a related discipline

Tools

SAP

Job description

Customer Service Representative

Location: Jurong Island (Company transport provided near Jurong East MRT)

Work hours: 8 am to 4.30 pm (Mon to Fri)

Salary range: $3200 - $3800+ AWS + VB + 15 Days AL

Responsibilities

• Incumbent reports to the Customer Service Manager in our Sales office
• Assist department's needs and customers' follow-up, preparation of documents and coordinating shipments and insurance declaration of outgoing products
• Process export / import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements

• Diploma in Logistics or a related discipline
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations and proficiency in SAP is an advantage.
• Must familiar with all 5 Areas: GSAP, Import & export documentation, Letter of Credit & bank negotiation, Warehouse and Carrier booking

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279