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Customer Service Representative

RECRUIT EXPRESS PTE LTD

Singapore

On-site

SGD 20,000 - 60,000

Full time

Today
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Job summary

A recruitment agency in Singapore seeks a professional to manage the complete order to cash process, provide sales support, and handle shipping documentation. The ideal candidate should have 5-8 years of experience in logistics within an MNC and be familiar with export documentation, SAP S4/Hana, and customer service. Strong interaction with various teams is required.

Qualifications

  • 5 to 8 years of experience in an MNC environment.
  • Proficient in logistics and shipping processes.
  • Knowledge in export documentation and online banking systems.

Responsibilities

  • Manage complete order to cash process.
  • Coordinate shipping documentation and handle customer complaints.
  • Support sales in designated countries.

Skills

Logistics knowledge
Customer service
SAP S4/Hana system
MS Office proficiency
Job description
Responsibilities
  • Responsible for complete order to cash process
  • Process customer orders using SAP S4/Hana system
  • Provide sales support to designated countries, where applicable
  • Coordinate the preparation of shipping documentation to customers
  • Attend to customer complaints
  • Handle customer request for samples
  • Participation in project teams, where applicable, in support of the Business Line strategy
  • Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
  • Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters
Requirements
  • At least 5 to 8 years of work experience in an MNC environment
  • Sound knowledge in logistics and shipping
  • Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
  • Experienced in using SAP S4/Hana system and MS Office is an advantage

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

EA License No: 99C4599

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