Customer Service Representative

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a professional to manage the complete order to cash process, provide sales support, and handle shipping documentation. The ideal candidate should have 5-8 years of experience in logistics within an MNC and be familiar with export documentation, SAP S4/Hana, and customer service. Strong interaction with various teams is required.

Qualifications

• 5 to 8 years of experience in an MNC environment.
• Proficient in logistics and shipping processes.
• Knowledge in export documentation and online banking systems.

Responsibilities

• Manage complete order to cash process.
• Coordinate shipping documentation and handle customer complaints.
• Support sales in designated countries.

Skills

Logistics knowledge

Customer service

SAP S4/Hana system

MS Office proficiency

Job description

Responsibilities

• Responsible for complete order to cash process
• Process customer orders using SAP S4/Hana system
• Provide sales support to designated countries, where applicable
• Coordinate the preparation of shipping documentation to customers
• Attend to customer complaints
• Handle customer request for samples
• Participation in project teams, where applicable, in support of the Business Line strategy
• Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
• Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters

Requirements

• At least 5 to 8 years of work experience in an MNC environment
• Sound knowledge in logistics and shipping
• Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
• Experienced in using SAP S4/Hana system and MS Office is an advantage

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [e-mail]

EA License No: 99C4599