Customer Service Representative (CSR) - Lab (1 Year Contract)

The LYCRA Company Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading textile company in Singapore is seeking a Customer Service Representative (CSR) for a 1-year contract. The role involves managing hangtag approvals, validating customer requests, and ensuring compliance with brand guidelines. Ideal candidates should have GCE 'O'/N levels or equivalent and demonstrate high customer focus and professionalism. This position offers the opportunity to work independently and interact with various stakeholders.

Qualifications

• High level of customer focus and professionalism.
• Ability to work independently and communicate to all levels effectively.

Responsibilities

• Administer hangtag approvals according to brand certification guidelines.
• Receive and verify online hangtag requests from customers.
• Validate fabric yardage against fabric purchase invoice.
• Act as custodian of internal control to safeguard hangtag approvals.

Skills

Customer focus

Professionalism

Effective communication

Education

GCE 'O'/N levels/ITE or equivalent

Job description

Customer Service Representative (CSR) – Lab (1 Year Contract)

• Administer hangtag approvals according to brand certification and approval guidelines
• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
• Carry out and keep accurate records of customer information for verification and safeguard our brands
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality
• Co‑ordinate multi‑fibre hangtag certification test and give recommendation to Marketing
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via our system (LYCRAONE)

Requirements

• GCE ‘O’/N levels/ITE or equivalent
• High level of customer focus and professionalism
• Ability to work independently and communicate to all levels effectively