Customer Service Representative (CSR)

The LYCRA Company Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading textile manufacturer in Singapore is seeking a candidate to manage hangtag and garment letter approvals ensuring compliance with certification guidelines. The role involves verifying customer requests, coordinating testing, and maintaining records while safeguarding brand integrity. Ideal candidates should be detail-oriented, with strong communication skills to educate customers on the approval process.

Responsibilities

• Administer hangtag and garment letter approvals according to certification guidelines.
• Verify online hangtag requests and ensure all information is complete.
• Follow up with customers to obtain necessary support documents.
• Validate fabric yardage against invoices for hangtag justification.
• Ensure proper use of hangtags according to garment destination.
• Safeguard hangtag approvals to ensure trademark protection.
• Maintain accurate records of customer information.
• Respond to queries related to fabric testing and quality.
• Coordinate multi-fibre hangtag certification tests and recommend actions.
• Issue garment letters and address violations of brand guidelines.
• Educate customers on the hangtag request process.

Job description

• Administer hangtag/Garment letter(GL) approvals according to brand certification and approval guidelines.
• Receive and verify online hangtag/GL requests from customers; ensure information provided on the hangtag request is completed.
• Follow up with customer (through email) to obtain support documents (fiber/yarn purchase invoice, fabric purchase invoice etc).
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity.
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments.
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection.
• Carry out and keep accurate records of customer information for verification and safeguard our brands.
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via of our system (LYCRAONE)