Customer Service Representative

DCH AURIGA SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking individuals passionate about customer service to manage order processing, handle complaints, and provide administrative support. The ideal candidate should have at least 1 year of experience, excellent communication skills in English, and be proficient in MS Office. Fresh graduates are welcome to apply.

Qualifications

• At least 1 year of experience in customer service and order processing.
• Fresh graduates are welcome to apply.
• Friendly, outgoing, and meticulous.

Responsibilities

• Process daily orders from various channels.
• Handle incoming phone calls and liaise with sales.
• Manage backorders and customer complaints.
• Perform pricing maintenance and administrative support.

Skills

Customer service

Problem-solving

Follow-up abilities

Strong verbal communication in English

Strong written communication in English

Proficient in MS Office

Education

ITE/Diploma in Business Practices/Customer Service Management

Job description

We're looking for individuals who are passionate about delivering excellent service and eager to grow with us.

Job Requirements

• Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels
• Handle all incoming phone calls, liaise with sales and warehouse when necessary.
• Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
• Check report and manage backorders liaising with customers to ensure prompt release.
• Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
• Cancel or update CO, SX and SO when necessary.
• Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
• Check the report and follow up on all order rejections.
• Handle Customer Complaints.
• Follow up with Transport Team on delivery status when necessary.
• Perform pricing maintenance
• Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
• Provide administrative support when necessary (e Filling of P.O.s, documents etc).
• Follow up all On Hold orders (eg MH, MN, RI) daily.

Requirements

• Minimum ITE/Diploma in Business Practices/Customer Service Management
• At least 1 year of experience in customer service and order processing.
• Fresh graduate are welcome to apply
• Customer-focused with problem-solving and follow-up abilities
• Strong verbal and written communication skills in English and additional language is an advantage.
• Proficient in MS Office applications.
• Independent and team player.
• Friendly, outgoing, and meticulous.

Only shortlisted candidates will be notified.