Customer Service Representative

Lam Research Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Customer Service Representative to maintain direct contact with customers before and after sales. You will collaborate with sales teams and field service to foster strong customer relationships, gather valuable product reliability feedback, and provide insightful reports to management. A Bachelor’s degree and at least 2 years of related experience are mandatory. This role offers the opportunity to make a significant impact on customer satisfaction and revenue growth.

Qualifications

• Bachelor's degree and a minimum of 2 years of related experience.
• Advanced degree without experience or equivalent work experience is acceptable.

Responsibilities

• Maintain direct contact with customers before and after the sale.
• Collaborate with sales teams and field service to foster positive customer relationships.
• Gather accurate accounts of product reliability from customers.

Education

Bachelor's degree or advanced degree

Job description

The group you'll be a part of:

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact you'll make:

Join Lam as a Customer Service Representative, maintaining direct contact with customers before and after the sale. Collaborating with a wide range of stakeholders from sales teams to field service, you'll foster positive customer relationships, playing an important role in driving revenue growth and meeting service goals. You'll gather accurate accounts of product reliability from customers and provide insightful reports to management. Whether pre-sales or post-sales, your commitment to exceptional customer service makes an impact at Lam.

Who we’re looking for:

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.