Customer Service Representative

DESERT DESSERT PTE. LTD.; Singapore; Remote; SGD 30,000 - 45,000; Full time

Job summary

A leading dessert company in Singapore is seeking enthusiastic Customer Service Representatives to join their team. In this role, you will be the first point of contact for customers, ensuring satisfaction and building long-term relationships. This position offers a flexible work-from-home setup and is ideal for individuals with excellent communication skills.

Benefits

Flexible work-from-home setup

Training and development opportunities

Supportive team environment

Attractive commission

Qualifications

• Reliable internet connection and a quiet workspace at home.
• Proficiency in using computers and customer service tools.
• Previous experience in customer service is a plus but not mandatory.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Resolve customer issues, complaints, and concerns effectively.
• Provide product and service information to customers.
• Record and manage customer interactions in the system.
• Collaborate with other departments to ensure customer needs are met.

Skills

Excellent communication skills

Strong problem-solving abilities

Multitasking abilities

Job description

Job Overview

We are looking for enthusiastic and dedicated Customer Service Representatives to join our team. As the first point of contact for our customers, you will play a vital role in ensuring customer satisfaction and fostering long‑term relationships. This position allows you to work comfortably from home while providing excellent service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally and promptly.
• Resolve customer issues, complaints, and concerns effectively.
• Provide product and service information to customers.
• Record and manage customer interactions in the system.
• Collaborate with other departments to ensure customer needs are met.

Requirements

• Excellent communication skills
• Strong problem‑solving and multitasking abilities.
• Reliable internet connection and a quiet workspace at home.
• Proficiency in using computers and customer service tools.
• Previous experience in customer service is a plus but not mandatory.

What We Offer

• Flexible work‑from‑home setup.
• Training and development opportunities.
• A supportive and friendly team environment.
• Attractive commission