Customer Service Representative

Jobtailor; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

TDCX is seeking a Customer Support Specialist in Singapore to deliver outstanding service across channels. You will identify customer needs, research issues, provide strategic solutions, and strive for first contact resolution while keeping service standards.

Ideal candidates hold a Diploma or higher and bring strong communication, time-management and empathy. Fresh graduates are welcome, and you will work closely with internal teams to ensure customer satisfaction and continuous improvement of

Qualifications

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Fresh graduates are encouraged to apply; 2 years of related experience preferred.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses to meet customer needs.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs and research issues to provide strategic solutions and clarify any confusion.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to close cases.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform any other duties assigned by management to support quality management at TDCX.

Skills

Excellent communication

Time management

Empathy

English + local language

Education

Diploma or higher education

Bachelor's degree or equivalent

Job description

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.