Customer Service Representative

Manfield Employment Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service employment agency in Singapore is looking for a Customer Service Representative to manage daily order processing and customer enquiries. The ideal candidate should possess at least 1 year of experience in customer service and excellent communication skills. Familiarity with JD Edwards is preferred. Responsibilities include handling phone calls, processing orders, managing complaints, and providing administrative support. This role offers a performance bonus and is open for fresh graduates looking to kickstart their careers in customer service.

Benefits

Performance bonus

Transport from Outram MRT

Qualifications

• Preferably 1 year of experience in customer service, call center or telemarketing.
• Experience in handling high volume of phone enquiries and orders.
• Open for fresh Polytechnic graduates who are keen to join Customer Service.

Responsibilities

• Daily orders processing through various channels.
• Handle incoming calls and liaise with sales and warehouse.
• Process and invoice orders including various types.
• Manage backorders and liaise with customers.
• Handle customer complaints and follow up on deliveries.

Skills

Customer-oriented

Good interpersonal skills

Communication skills

Proficient in Microsoft Office

Education

Polytechnic graduate

Tools

JD Edwards

One Enterprise (E1)

Job description

Customer Service Representative

Job Description:

• Daily orders processing (Orders received through Portal / Email / Phone / WhatsApp / Sales and any other channels)
• Handle all incoming phone calls, liaise with sales and warehouse when necessary.
• Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
• Check report and manage backorders liaising with customers to ensure prompt release.
• Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
• Cancel or update CO, SX and SO when necessary.
• Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
• Check the report and follow up on all order rejections.
• Handle Customer Complaints.
• Follow up with Transport Team on delivery status when necessary.
• Perform pricing maintenance.
• Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
• Provide administrative support when necessary (e.g. filling of P.O.s, documents, etc).
• Follow up all On Hold orders (e.g. MH, MN, RI) daily.

Job Requirement:

• Preferably 1 year of experience in customer service, call center or telemarketing.
• Experience in handling high volume of phone enquiries and orders.
• Knowledge in JD Edwards, One Enterprise (E1) preferred.
• Customer‑orientated.
• Good interpersonal and communication skills.
• Proficient in Microsoft Office applications.

Job Info:

• Work location: 10 Raeburn Park, 8:30am to 5:30pm (Mon to Fri) 1hr lunch.
• Transport from Outram MRT.
• Performance bonus.
• Open for fresh Polytechnic graduate who are keen to join Customer Service.
• Prefer customer service/order processing/logistics experience.

Interested Candidates, Please send your resume to [e-mail] or WhatsApp [phone].