Customer Service Rep ($2.1K | East | Tech)

Adecco; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A public services provider in Singapore is seeking a Customer Service Representative to manage driver inquiries through various channels. Candidates should have experience in customer service and be proficient with spreadsheets. Mandarin language proficiency is essential. The role requires adaptability in a dynamic environment. Applicants can send their resumes to the provided contact.

Qualifications

• Previous experience in customer service, specifically through live chat, email, or phone.
• Able to communicate effectively in Mandarin with associates.

Responsibilities

• Manage drivers through a call center, addressing their inquiries via chat and call.
• Collaborate with internal teams for smooth operations.
• Support engagement events to enhance driver-partner relationships.
• Provide face-to-face assistance to drivers.

Skills

Customer service experience

Proficiency with spreadsheets

Mandarin speaking

Adaptability

Tools

Excel

Google Sheets

Google Docs

Job description

Customer Service Rep ($2.1K | East | Tech)

Our client is a provider of public services.

Key Responsibilities

• Driver Management: Oversee and manage a group of drivers via a call center setup providing timely responses to their inquiries via chat and call.
• General Support, Sales / Offerings Sharing, Upcoming Events/Activities
• Cross‑Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver‑related issues.
• Driver Engagement: Support engagement events and program launches aimed at enhancing driver‑partner relationships and experiences.
• Face‑to‑Face Support: Provide personalized, in‑person assistance to drivers, addressing their concerns and ensuring their satisfaction.

The Talent

• Customer service experience, ideally with live chat, email support, and/or phone systems.
• Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs).
• Ability to speak in Mandarin to liaise with Mandarin‑speaking associates.
• Flexible and adaptable to dynamic operational needs.

Next Step

• Drop your resume and contact us to follow up, or send your resume to ***********@adecco.com.
• Email Subject: Customer Service (Tech).
• Only shortlisted candidates will be contacted.