Customer Service & Reception Coordinator

WGT Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A family-oriented learning center in Singapore is seeking a Customer Service & Reception Coordinator. The ideal candidate has strong communication skills and enjoys working with children. Responsibilities include welcoming parents and children, managing inquiries, and ensuring a clean environment. Prior customer service experience is preferred. Weekend work may be required.

Qualifications

• Prior experience in customer service, reception, or hospitality is preferred.
• Enjoys working with children and families; patient and attentive.
• Cheerful personality, responsible and well-organised.

Responsibilities

• Welcome and assist walk‑in customers, parents, and children.
• Handle inquiries via phone, WhatsApp, e‑mail, or in person.
• Ensure the cleanliness and hygiene of key areas.
• Monitor children’s safety in dry zones.

Skills

Strong communication skills

Interpersonal skills

Basic computer literacy

Patience in working with children

Education

Minimum O Level or equivalent qualification

Job description

Customer Service & Reception Coordinator

We are seeking a warm, responsible, and proactive Customer Service & Reception Coordinator to join our team at a family‑oriented learning and activity centre. You will play an important role in supporting parents, children, and the operation team to ensure a clean, safe, and enjoyable environment for everyone.

This position is ideal for someone who enjoys interacting with children, values teamwork, and takes pride in maintaining high service and cleanliness standards.

Key Responsibilities

• Welcome and assist walk‑in customers, parents, and children in a friendly, professional manner.
• Handle inquiries via phone, WhatsApp, e‑mail, or in person, providing accurate information on class schedules, programmes, and promotions.
• Support registration, class bookings, attendance tracking, and payment processing.
• Maintain an organised, tidy, and welcoming reception area at all times.
• Guide parents and children to the correct waiting or activity areas and ensure they follow safety rules.
• Assist young children in preparing for their sessions — e.g., helping them wear swim caps and goggles.
• Monitor children’s safety in dry zones (reception, waiting, reading corner) before and after classes.
• Communicate effectively and patiently with parents regarding class timing, rescheduling, or feedback.
• Ensure the cleanliness and hygiene of key areas including reception, children’s reading/play corner, shower rooms, and changing areas.
• Restock basic amenities (tissues, toiletries, towels) and report maintenance or safety issues promptly.
• Assist with simple housekeeping tasks to maintain a pleasant environment for both customers and staff.
• Support instructors and the operations team during peak hours or events.
• Handle daily attendance and transaction reports.
• Manage and update customer records in the system accurately.
• Prepare simple reports or summaries for management when required.
• Support ad‑hoc duties related to customer service and operations.

Requirements

• Minimum O Level or equivalent qualification.
• Prior experience in customer service, reception, or hospitality is preferred.
• Enjoys working with children and families; patient and attentive.
• Cheerful personality, with strong communication and interpersonal skills.
• Responsible, well‑organised, and willing to handle both administrative and hands‑on tasks.
• Basic computer literacy (MS Office, Google Sheets, or similar).
• Able to work on weekends or shifts as rostered.
• Mandarin‑speaking preferred to liaise with Mandarin‑speaking customers; Malay proficiency is a plus.