Customer Service & Order Fulfillment Expert

WECRUIT PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A recruitment agency is looking for a customer service representative in Singapore. In this role, you will assist customers with order management and respond to inquiries regarding products, promotions, and payments. The successful candidate will demonstrate effective communication skills, maintain a friendly attitude, and be proactive in managing order statuses and liaising with delivery personnel. This position requires staying updated on product availability and working collaboratively with logistics teams.

Responsibilities

• Assist customers with placing and modifying store orders.
• Respond to customer inquiries about products and promotions.
• Cross-sell and upsell products when appropriate.
• Provide updates on order status and manage returns.
• Collaborate with logistics for accurate order processing.
• Communicate with delivery personnel for timely deliveries.
• Maintain a positive attitude when interacting with customers.
• Stay informed on product availability and store policies.
• Generate invoices and inform about payment statuses.
• Liaise with Accounts Receivables for timely follow-ups.

Job description

A recruitment agency is looking for a customer service representative in Singapore. In this role, you will assist customers with order management and respond to inquiries regarding products, promotions, and payments. The successful candidate will demonstrate effective communication skills, maintain a friendly attitude, and be proactive in managing order statuses and liaising with delivery personnel. This position requires staying updated on product availability and working collaboratively with logistics teams.