Customer Service & Order Fulfillment Coordinator

KUMPULAN DEVELOPMENT (S) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading development company in Singapore is seeking a dedicated Sales Coordinator to join its team. The role encompasses managing orders, resolving issues, and supporting sales efforts. The ideal candidate should have at least 1 year of experience in customer service or sales support, possess strong communication skills, and be proficient in Microsoft Office and ERP systems. This position requires multitasking capabilities and a positive attitude, ensuring excellent customer service in a dynamic environment.

Benefits

Lunch provided

2-way shuttle bus services

Medical Benefits

Leave benefits according to MOM guidelines

Qualifications

• Minimum 1 year of experience in customer service or sales support.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment.
• Handle order changes, cancellations, returns, and exchanges efficiently.
• Address and resolve customer complaints with empathy and professionalism.
• Provide basic technical support and troubleshoot product/service issues.
• Achieve performance targets set by Management.
• Collaborate with internal teams to resolve service-related issues.
• Support other sales-related and administrative tasks as assigned.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Detail-oriented

Tools

Microsoft Office

ERP systems

Job description

A leading development company in Singapore is seeking a dedicated Sales Coordinator to join its team. The role encompasses managing orders, resolving issues, and supporting sales efforts. The ideal candidate should have at least 1 year of experience in customer service or sales support, possess strong communication skills, and be proficient in Microsoft Office and ERP systems. This position requires multitasking capabilities and a positive attitude, ensuring excellent customer service in a dynamic environment.