Customer Service Operations Manager: Lead Teams & CX

Gain City Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading home appliance company in Singapore is seeking a Customer Service Operations Manager to oversee and enhance the service experience. The role includes managing teams, improving service standards, and collaborating with cross-functional departments. Ideal candidates should have leadership skills and a strong background in customer service management. Join us for an impactful career and competitive benefits.

Benefits

Learning and development opportunities

Comprehensive benefits package

Qualifications

• 3–5 years of experience in customer service with supervisory/managerial exposure.
• Proven ability to coach and develop teams.
• Experience managing high-volume and fast-paced service environments.

Responsibilities

• Supervise and manage Customer Service Officers (CSOs).
• Oversee daily service operations and ensure timely responses.
• Resolve escalated customer issues effectively and professionally.
• Monitor KPIs and address areas of improvement.
• Collaborate with cross-functional teams to streamline workflows.

Skills

Leadership

People management

Problem-solving

Communication

Conflict resolution

Customer-oriented mindset

Education

Diploma or Degree in Business, Communications, or related field

Tools

CRM systems

Customer support tools

Job description

A leading home appliance company in Singapore is seeking a Customer Service Operations Manager to oversee and enhance the service experience. The role includes managing teams, improving service standards, and collaborating with cross-functional departments. Ideal candidates should have leadership skills and a strong background in customer service management. Join us for an impactful career and competitive benefits.