Customer Service Operations Lead

ACER COMPUTER (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is seeking a Customer Service Manager to oversee core service areas like Field Service and Call Centre operations. The ideal candidate will have 5–8 years of experience in customer service, strong leadership and complaint management skills, and ability to handle service-related legal matters. This role involves optimizing service quality and ensuring customer satisfaction across various operational functions.

Qualifications

• Minimum 5–8 years of experience in customer service or service operations within an IT or technology environment.
• Proven experience managing large service operations with 20 people.
• Strong written communication skills for preparing reports and legal documentation.

Responsibilities

• Oversee field service and service center operations including scheduling and resource allocation.
• Act as the primary liaison for the outsourced call center.
• Manage escalated customer complaints across all service channels.
• Support service transformation and process improvement initiatives.

Skills

Good communication and interpersonal skills

Strong organizational and multitasking abilities

Customer-oriented with a professional demeanor

Strong customer complaint handling skills

Ability to handle legal-related service matters

Education

Diploma or Degree in any discipline

Job description

A technology services company in Singapore is seeking a Customer Service Manager to oversee core service areas like Field Service and Call Centre operations. The ideal candidate will have 5–8 years of experience in customer service, strong leadership and complaint management skills, and ability to handle service-related legal matters. This role involves optimizing service quality and ensuring customer satisfaction across various operational functions.