Customer Service & Operations Executive

JOY MUSIC STUDIO (MARINE PARADE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A music education institution in Singapore is looking for a Customer Service and Operations Executive. The role can be part-time or full-time with responsibilities including managing enquiries, overseeing daily operations, and supporting marketing activities. Ideal candidates should have a post-secondary diploma, a friendly demeanor, and customer service experience. Enjoy working in a collaborative and vibrant team environment. Interested applicants should send their CV and cover letter to [e-mail].

Benefits

Competitive Salary and Bonus Incentive Programs

Paid Annual Leave and Medical Leave

Medical Insurance Coverage

Mentorship and training support

Special rates for music lessons

Fun, energetic work environment

Qualifications

• Fresh graduates are welcome to apply.
• At least 1 year experience in music or education/tuition related industry or customer-facing roles.
• Skills/Experience in music, performance arts, or production are a bonus.

Responsibilities

• Respond to enquiries and manage customer leads.
• Oversee day-to-day operations and administration at the centre.
• Support marketing and help coordinate school activities.
• Create a friendly, positive, and professional environment.

Skills

Personal initiative

Detail-oriented

Team player

Problem solving

Multi-tasking

Confident communication skills

Friendly, cheerful personality

Education

Business or music related post-secondary diploma or degree

Job description

Customer Service and Operations Executive (Part-Time or Full-Time)

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Executive (Part-Time or Full-Time) to join our joyful team at our Marine Parade location.

Why choose us?

• Competitive Salary and Bonus Incentive Programs
• Paid Annual Leave and Medical Leave
• Medical Insurance Coverage
• Mentorship and training support
• Fun, energetic environment where the entire team often collaborate musically together
• Employer sponsorship of related certification/skills development
• Special rates for music lessons at our school
• Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement

• Commitment levels: Full-Time on-site (5 days per week), Part-Time on-site (3-4 days per week)
• Available to work on weekends (9am-5pm) and weekday afternoons/evenings (11am-7pm)

Role & Responsibility

Sales

• Respond effectively to enquiries (walk-in customers, online, email, phone) and proactively manage customer leads to encourage trial sign-ups
• Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Service

• Oversee day-to-day operations and administration at the centre
• Maintain and organize software used for scheduling, customer management, invoicing
• Prepare and send student invoices accurately and on-time
• Coordinate communications between the school, parents, students, and teachers effectively

School Activities, Marketing & Promotions

• Support marketing/promotion activities when requested
• Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

• Greet students/parents and create a warm, welcoming environment
• Build and maintain good relationships with parents and students
• Assist with training/orientation new team members

We’d love to hear from you if:

• Business or music related post-secondary diploma or degree
• Fresh graduates are welcome to apply
• You have at least 1 year experience working in music or education/tuition related industry or experience working in customer-facing or operations related roles
• You possess key skills for the role: personal initiative, detail-oriented, team player, problem solving, multi-tasking
• Friendly, cheerful personality and confident communication skills
• You enjoy working with children and teens
• Skills/Experience related to music, performance arts, or music production a BONUS

To apply, please send your CV and Cover Memo to [e-mail]. We look forward to hearing from you!