Customer Service & Operations Executive

ZAIRYO PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading online grocer in Singapore is seeking a Finance Administrative professional to manage daily accounting tasks, customer payments, and support operations. The ideal candidate will have a minimum of 2 years' experience in the eCommerce industry, exceptional communication skills, and a keen interest in Japanese culture and food. This role requires attention to detail and the ability to work independently in a dynamic environment.

Qualifications

• Minimum of 2 years’ experience in the eCommerce industry preferred.
• Fresh graduates are welcomed.
• Able to work independently and be detailed-oriented.

Responsibilities

• Use Xero for daily accounting matters.
• Manage customer payments and refunds.
• Plan and manage delivery routes for the delivery team.

Skills

Fluent in spoken and written English

Excellent communication and interpersonal skills

Knowledgeable in Japanese culture, food and cooking

Tools

Xero

Opencart

Shopify

Job description

Job Overview:

Join us and be a part of Singapore's leading Japanese online grocer! We pride ourselves greatly on the quality of products we bring to our valued customers and we value integrity, teamwork, and communication above all. We look forward to building a team with upright and enthusiastic people to bring fine produce to Singapore and the World.

Job Description:

Finance Administrative role (main role) –

• Using Xero, our main cloud accounting software for daily accounting matters
• Ensuring bills are paid on time and correct prices for products that are procured through purchasing channels
• Managing catalogues and prices of products to ensure we get quality products at a fair value
• Reconciliation of statements lines
• Communicating with operations department on stock purchase arrangements
• Raise purchase orders for all necessary stock purchases (domestic & international)
• Manage customer payments (B2B & B2C), refunds, and bills
• Prepare payment to suppliers
• Tallying bills and invoices
• Managing external payroll for outsourced labour
• Relay refund requests and follow‑through with customers on payment/refund updates
• Replying to B2B customers’ requests and queries on quotations and other product‑ or order‑specific queries

Operation Administrative role (supporting role) –

• Planning and managing delivery routes for the delivery team before assigning them
• Manage communication and coordination with operations and logistics team on delivery queries and issues between customers & delivery team
• Giving prompt, concise, and effective response to general and order‑specific queries via emails, calls and texts from customers (B2C, B2B)
• Contact customers on substitute or out of stock items and delivery matters
• Using Opencart & Shopify, our main eCommerce platforms to manage stock inventory & update incoming inventory

Ad‑hoc tasks as assigned

Job Requirements:

• Fresh graduates are welcomed, but a minimum of 2 years’ experience in the eCommerce industry is preferred
• Experience in using Opencart, Shopify and Xero is preferred
• Fluent in spoken and written English
• Excellent communication and interpersonal skills
• Keen and knowledgeable in Japanese culture, food and cooking
• Able to work independently
• Detailed‑oriented
• Able to work a 5.5 days work week

Only shortlisted candidates will be notified.