Customer Service Operation Associate (Korean Speaking) [Pharma MNC]

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Operation Associate fluent in Korean. This role involves managing end-to-end operational processes in a pharmaceutical setting. Candidates should have a strong administrative background with 3-5 years of experience in healthcare operations. Responsibilities include overseeing product requests and shipment, coordinating Apheresis, and updating relevant systems. Interested individuals should send their CVs to [e-mail].

Qualifications

• 3–5 years of experience in healthcare or pharmaceutical operations preferred.
• Strong administrative skills and familiarity with systems/IT.
• Fluent in Korean to communicate with stakeholders.

Responsibilities

• Oversee operational processes ensuring timely delivery.
• Verify feasibility of Apheresis pick-up dates.
• Coordinate Apheresis and monitor export documents.
• Track product receipt at the plant and oversee manufacturing.
• Monitor finished product shipment and track delivery.
• Update actual infusion date and time in CellChain.

Skills

Customer service experience

Strong administrative skills

Familiarity with systems/IT

Korean-speaking

Tools

Salesforce

SAP Cloud Platform

Job description

The Opportunity:

• Adecco is partnering with a pharma MNC to search for a Customer Service Operation Associate (Korean Speaking).
• Role will start off as a contract assignment.

The Job:

Responsibilities:

• End-to-End Process Management: Oversee the entire operational process, ensuring timely delivery and resolving any issues from product request through finished product delivery.
• Product Request: Verify feasibility of Apheresis pick-up dates, monitor Product Request Form approvals, and issue Order Confirmations.
• Apheresis Coordination: Place dewar orders, monitor export documents, ensure timely submission and approval of Apheresis Data Forms, track dewar delivery and pick-up, and update Salesforce and SAP Cloud Platform.
• Manufacturing Oversight: Track product receipt at the plant, monitor Day 0 manufacturing start, and send Harvest notifications.
• Finished Product Shipment: Monitor product shipment, share volume and invoice details, notify sites, and track delivery to ensure completion.
• Infusion Monitoring: Track updates to the actual infusion date and time in CellChain.

The Talent:

• Previous customer service experience preferred.
• Strong administrative skills and familiarity with systems/IT.
• Ideally 3–5 years of experience, preferably in healthcare or pharmaceutical operations.
• Korean-speaking language is needed, as the role is required to liaise with native Korean-speaking stakeholders.

Next Step:

• Send your updated cv at [e-mail]
• Email Subject: Customer Service Operation Associate (Korean Speaking)
• Only shortlisted candidates will be contacted

Lim Jia Yi
EA License Number: 91C2918
Personnel Registration Number: R24119814