Customer Service Officers (2K to 3K, Cashew MRT )

Oaktree Consulting; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting company in Singapore is looking for a customer service professional to manage visitor interactions and maintain records. The ideal candidate should possess strong communication skills, be adaptable, and have experience in customer service. Responsibilities include welcoming visitors, managing queues, and ensuring compliance with protocols. A WSQ certification in customer service is a plus.

Qualifications

• Track record for excellent customer service.
• Able to learn quickly and adapt to changes.
• Good command of English (written and spoken).

Responsibilities

• Receive and welcome visitors with a polite and cheerful disposition.
• Register and enroll visitors reliably and accurately.
• Provide efficient queue management and crowd control when needed.

Skills

Excellent Customer Service

Adaptability to changes

Interpersonal skills

Communication skills

IT-savvy

WSQ certification in customer service

Job description

Job Scope

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies
• Monitor attendance and prepare report as needed
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system
• To participate in digitisation exercises, organising files and documents as necessary

Requirements

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes
• Good interpersonal and communication skills
• Good command of English (written and spoken)
• IT savvy and familiar with common software
• WSQ certification in customer service is an advantage

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.