Customer Service Officer @West UP$3000 (Order Processing / Call Centre / Isandwide Pickup) #HCY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to manage customer orders and handle enquiries effectively. The ideal candidate should have experience in call centres or customer service and hold a minimum qualification of Nitec or Diploma. This role involves resolving customer issues and maintaining high service levels, working Monday to Friday from 8:30 am to 5:30 pm.

Qualifications

• Experience in customer service or call centre roles is preferred.
• Minimum educational qualification is Nitec or Diploma.

Responsibilities

• Handle inbound customer orders, queries, and complaints.
• Conduct outbound follow-up calls to ensure customer satisfaction.
• Document customer interactions and resolve complaints.

Skills

Call centre experience

Customer Service

Order processing

Education

Nitec/Diploma in any Discipline

Job description

Timing :

• Monday-Friday, 8.30am - 5.30pm

Requirement:

• Have Call centre exp/ Customer Service or Have order processing exp
• Min Nitec/Diploma in any Discipline
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

For interested candidates, please send your most recent and updated resume to [e-mail]

WA me at http://wa.me/[phone] or tele me at @sallytsin

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599