CUSTOMER SERVICE OFFICER - WEST (TUAS) *URGENT* *ABLE TO START IMMEDIATELY*

RichLand Logistics Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Singapore is seeking a Customer Service Officer to handle daily operations, customer coordination, and reporting. Ideal candidates will have logistics experience, proficiency in Microsoft Office, and excellent communication skills. This role requires attention to detail and the ability to manage multiple tasks effectively.

Qualifications

• Proven experience in a logistics, shipping, or operations role is preferred.
• Experience with shipment documentation is an advantage.
• Strong verbal and written communication skills.

Responsibilities

• Execute daily operations according to established processes.
• Liaise with customers on delivery status.
• Collaborate with warehouse and transport teams for accurate shipments.

Skills

Logistics Experience

Microsoft Office Suite

Verbal Communication

Organizational Skills

Job description

CUSTOMER SERVICE OFFICER - WEST (TUAS) *URGENT* *ABLE TO START IMMEDIATELY*

To execute daily operations in accordance with the processes and procedures established.

To perform all reporting in a timely and appropriate manner.

Monthly billing report updating.

Customer and Shipment Coordination

To liaise and follow up with customers on the delivery status.

To perform proper follow‑up procedures on all expedited shipments.

Collaboration and Information Flow

To work collaboratively with the warehouse and transport team to ensure seamless information flow and accuracy in the shipments.

Other Duties

To report any service‑related issues, escalations, or failures to the supervisor.

Any other duties as assigned.

Job Requirements:

Proven experience in a logistics, shipping, or operations role is preferred.

Experience with shipment documentation is an advantage.

Familiarity with transport and warehouse operations, as well as coordination with cross‑functional teams, is beneficial.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.

Strong verbal and written communication skills to liaise with customers, suppliers, and team members.

Ability to follow up on issues, escalate problems, and provide clear status updates.

Strong organizational skills with the ability to handle multiple tasks, prioritize, and meet deadlines.

Attention to detail to ensure accuracy in shipment status updates, documentation, and reporting.

Ability to adapt to changing priorities and fast‑paced work environments.

How to Proceed:

Interested applicants, please apply directly through the job portal or forward the latest copy of your resume to ***********@richlandlogistics.com. Alternatively, you may directly send your CV to +65 8518 5***.

Please note that only shortlisted candidates will be notified.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.