Customer Service Officer (Warehouse)

MES LOGISTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a candidate with 2-3 years of experience to handle order processing, documentation, and logistics support. The role includes tasks such as managing shipments, using SAP for order management, and supporting warehouse activities. Candidates should have secondary education and the ability to operate a Reach Truck. This position offers a 5.5-day work week.

Qualifications

• 2-3 years of experience in logistics or related fields.
• Ability to operate a Reach Truck.
• Familiarity with SAP for purchasing and sales order processing.

Responsibilities

• Download BOM Lists & drawings and process related purchase orders.
• Provide support for returns and credit handling.
• Manage outbound shipment requirements and document declarations.
• Manage outbound shipment requirements.

Skills

SAP

Order processing

Excel

Documentation

Inventory management

Education

Secondary education

Tools

Reach Truck

SharePoint

Job description

Job Description

• Downloading BOM List & drawings
• Creating PO and Sales Orders in SAP
• Providing extended support for returns and credit (HDD)
• Processing orders
• Formatting customer-provided order Excel sheets
• Declaring DHL waybill information
• Managing ASP's outbound shipment requirements
• Handling battery shipments (AWB declaration as dangerous goods)
• Preparing quotations for parts availability (pricing, stock, sub-parts)
• Converting sales orders to invoices using VL10C (VA02 to verify ASP ship-to party code)
• Updating reports (300 & 400) to track sub-parts (SDE0107)
• Pre-alerting ASP with signed documents
• Uploading signed documents to SharePoint
• Providing manual documentation for specific ASPs (India, PT. Sharp)
• Managing the new incoming process (Receiving)
• Applying for SSD permits to the Philippines
• Coordinating with forwarders
• Reporting system issues affecting operations
• Investigating inventory vs. physical discrepancies impacting order processing
• Support Warehouse Activities
• Taking part in Stock Take and Audits

Requirements

• 2-3 year of experience
• Secondary education
• Work 5.5 days
• Operate Reach Truck