Customer Service Officer (Unit Handover & Defects Management/ Ang Mo Kio)

KNIGHT FRANK PROPERTY & FACILITIES MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading property management company in Singapore seeks a Strata Management Customer Service Executive to ensure seamless experiences for property owners during handovers and defect management. The ideal candidate should have at least 2 years of relevant experience, strong communication skills, and a detail-oriented mindset. This role offers opportunities for growth in a supportive environment.

Benefits

Opportunities for growth and career development

Supportive team environment

Continuous learning and development

Qualifications

• 2+ years of experience in unit handover and defects management.
• Ability to work under pressure and manage tight deadlines.
• Strong organizational skills with attention to detail.

Responsibilities

• Conduct pre-handover inspections to identify defects.
• Coordinate handover schedules and guide owners.
• Act as a liaison for defect resolution with contractors.

Skills

Customer service

Detail-oriented

Effective communication

Time management

Education

Diploma or equivalent certification

Job description

About the Role

As a Strata Management Customer Service Executive, you’ll play a crucial role in ensuring a seamless experience for property owners during both unit handover and defects management. Your ability to communicate effectively and prioritize customer satisfaction will be key in delivering exceptional service to our clients.

What You Will Be Doing

• Pre-Handover Inspections: Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution. Keep the developer updated on progress and prepare comprehensive handover kits for owners.
• Handover Process: Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors. Maintain accurate handover records and provide daily updates to the developer.
• Defects Management: Act as the liaison between owners and contractors, ensuring timely defect resolutions. Oversee rectification sign-offs and monitor progress to meet agreed timelines. Maintain logs for keys, access cards, and other critical details during defect rectifications.

What we’re looking for

• Experienced in unit handover and defects management, with at least 2 years of relevant experience.
• Diploma-qualified or holds an equivalent certification.
• Able to work under pressure and manage tight deadlines.
• Detail-oriented and organized, capable of juggling multiple tasks.
• A strong communicator with a customer-focused approach, able to navigate complex situations with ease.
• Comfortable working independently, yet a team player with a collaborative attitude.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!