Customer Service Officer (Transportation / Warehouse / Freight Forwarding) )

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Officer to manage customer relationships and ensure efficient logistics operations. Responsibilities include processing documentation, updating shipment statuses, and addressing customer feedback. Candidates should possess a diploma in logistics or business and have relevant customer service experience. Attractive benefits and a structured work schedule, including alternate Saturdays.

Benefits

Company transport

Daily meal subsidies

In-house gym

Dental, medical, insurance benefits

Qualifications

• Experience in customer service in a logistics environment.
• Experience with TradeNet is an advantage.
• Willing to perform overtime when necessary.

Responsibilities

• Maintain business relationships with customers and attend to enquiries.
• Monitor progress of job orders and shipments.
• Ensure proper documentation and filing of invoices.

Skills

Customer service skills

Communication

Attention to detail

Education

Diploma or equivalent in logistics or related field

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one‑stop integrated logistics hub, Cogent 1. Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

We are looking for a Customer Service Officer at SH Cogent Logistics Pte Ltd / Cogent integrated Supply Chain Pte Ltd. The officer will be responsible for day‑to‑day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations in their logistics needs.

Responsibilities

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled.
2. Perform job creation for trucking / storage activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.
3. Communicate to operations staff the customers’ trucking or storage requirements so that operations team will carry out the trucking or storage or shipment activities.
4. Monitor job and provide timely updates for shipment, including updating of container details into system.
5. Advise customers on delivery schedule / inventory report.
6. Maintain inventory report and undertake monthly closing of trucking jobs.
7. Assist in billing, issuance of debit notes and credit notes and accruals.
8. Ensure proper documentation and filling of invoices and job sheets.
9. Assist in permit declaration for job orders when required.
10. Source for shipping rates.
11. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints.
12. Assist superior to implement improvement plans for the team.
13. Assist in ad‑hoc quotation or commercial rates requests from customers.
14. Assist superior to gather data and perform reporting as and when required.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Experience in customer service / shipping documentation role in a logistics company.
3. Experience with TradeNet is an advantage.
4. Able to perform overtime when necessary.

Please indicate in resume the current salary, expected salary and the notice period required to serve your existing company.

Other Information

• Alternate Saturdays (Mon - Fri: 8.30am - 5.45am, alternate Sat: 8.30am - 12.30pm)
• 2 ways company transport @ Jurong East
• Daily meal subsidies
• In-house gym
• Dental, medical, insurance benefits