Customer Service Officer [ Student Service / Tuition Centre] - 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local education service provider in Singapore is looking for a Customer Service representative. The role involves attending to customer inquiries, managing student registrations, and providing administrative support to teachers. Candidates with strong communication skills and a background in customer service are preferred. The position operates on a 5-day work week with a salary range of $2200 - $2800.

Qualifications

• Strong communication skills to interact with customers and parents professionally.
• Ability to handle administrative tasks efficiently.
• Experience in a customer service role preferred.

Responsibilities

• Attend to all walk-in and online inquiries from customers.
• Manage registration processes for new students and handle requests from existing students.
• Support teachers with administrative duties and maintain accurate records.

Job description

Customer Service

Working Days: 5 days work week
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - $2800
Location 1: Marine Parade & Tampines
Location 2: Hougang & Bishan & Ang Mo Kio

Customer Service

• Attend to all walk‑in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly

Administration

• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad‑hoc duties assigned by Manager

Teachers’ Support

• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking